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We place tremendous value on going beyond the ordinary in our effort to exceed our clients' expectations. Our belief is based on the assumption that a satisfied customer has the potential to influence several other prospective clients. Thus the revenue gained from the sale to a client is but a fraction of the potential revenue that may be generated by the influence of a delighted client on potential customers.
Customer Support Area
To access the customer support area, please Click Here
Annual Support
Clients are encouraged to enroll in our extensive service and support plan. When you enroll in the plan, you receive:
Telephone and fax support
Email support
Direct dialup via modem
using pcAnywhere
On-site support
Guaranteed call response
time
Updates for software
Payroll tax changes for
Payroll customers
Software Updates and Upgrades
Software updates are vital today because of rapid
innovation in the computer industry and business world. We are constantly
refining and improving our software in response to suggestions from customers,
as well as our own research and development. We regularly release updates to our
software and customers enrolled in our service plan are entitled to this at no
charge.
Similarly, we occasionally develop a completely new version of HRM2001 – one that includes significant new features and major enhancements. When we do that, we make it easy to upgrade your system to this new technology by providing simple and safe data migration programs. Customers enrolled in our support plan receive these new products at substantially discounted prices.
Payroll Maintenance
Because of ever-changing government regulations,
we devote attention to keeping our Payroll module updated and precise. Tax rate
and threshold changes may be done on the system by the end user but at times
more complex calculations may require software reprogramming. We keep your
Payroll module current with the latest rates, formulas and reporting for
government taxes, as well as any format changes to annual returns.
Electronic Support
The Internet has quickly become a tremendous
resource for technical support. You can use the Internet to send a technical
question for our support staff – anytime, 24 hours a day, seven days a week.
This service is an excellent option when you’re not in the office, you have a
brief question or one you thought of during non-business hours.
Contact us today for more information on our HRM2001 Human Resource Management Information System.
We'll show you just how easy this powerful tool is to use.
Please send questions about this site to newgensol@cwjamaica.com